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  1. Vertt Customer Support
  2. Passenger Ride Help

Passenger Ride Help

Payment and Penalties

  • Someone else took my ride
  • My driver drove another route
  • There was high traffic on the way to my destination address
  • My promo code is not working
  • Unknown charge
  • I was charged a cleaning fee
See all 7 articles

Lost and Found

  • Lost something

Driver Feedback

  • Pick up issue
  • Driver’s profile in the app was different than in person
  • The driver refused to take me to the destination Address
  • The driver stopped during the ride
  • My driver was not polite
  • My driver was distracted and I did not feel safe while driving
See all 7 articles

Vehicle Feedback

  • The vehicle did not match with the one in the app
  • Vehicle expectations and quality

Accident

  • Report an accident

Other Issues

  • Missing copy of the ride receipt
  • My ride receipt was changed or updated
  • Change the rating for the driver
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