Driver’s profile in the app was different than in person

If you think that the driver’s profile photo and the vehicle photo did not match the driver and the vehicle that came to pick you up, or if the car plate number provided in the app, was not the same, please submit a request and provide us with detailed information.

• Model of the vehicle
• The car plate number of the vehicle
• Did the profile photo in the app match the driver?
• Did you mention that to your driver?
• Additional information

Submit a request