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  1. Vertt Customer Support
  2. Passenger Ride Help
  3. Payment and Penalties

Payment and Penalties

  • My pickup or destination address was not correct
  • Someone else took my ride
  • My driver made an unplanned stop
  • My driver drove another route
  • There was high traffic on the way to my destination address
  • My promo code is not working
  • Unknown charge
  • I was charged a cleaning fee
  • I paid with cash more than the amount I should have
Vertt Customer Support
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