Vertt Support

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Activity overview

Latest activity by Vertt Support
  • Vertt Support created an article,

    Payment providers

    We accept the following payment providers:   MasterCard Visa TWINT PostFinance   Vertt makes sure that every ride goes smoothly. That's why we accept different types of cards, so ...

  • Vertt Support created an article,

    Found a lost item

    It is a privilege for us to have partners like you! We appreciate you wanting to help a passenger who has lost something during their ride. If you have found a lost item, please provide us with som...

  • Vertt Support created an article,

    Lost something

    Lost/ forgotten item   If you as a passenger have lost/forgotten something during your ride, we will try to help you find your item.  You have the following possibilities: 1. Within 24 hours after ...

  • Vertt Support created an article,

    I do not receive the right kind of ride requests

    If you happen to receive ride requests for a vehicle category, that it’s not the one you have selected in the app, please check your selection in the Side Menu, Profile, and then Vehicles.  If, how...

  • Vertt Support created an article,

    Change the rating for the passenger

    After each ride, we offer you and your passenger the opportunity to tell us about your experience with the ride via the rating system. However, if you have changed your mind and would like to chang...

  • Vertt Support created an article,

    The Passenger damaged my vehicle

    To report damage from the passenger, contact us using the button below and provide as many details as possible, with photos of the damage caused to your vehicle.   Contact us  

  • Vertt Support created an article,

    The passenger was not polite

    It is really important to us that both drivers and passengers have an excellent experience with Vertt. Our duty is to always be polite and friendly with our customers, so we can expect politeness i...

  • Vertt Support created an article,

    The ride was taken by another passenger

    In the passenger’s application, your profile photo, the color, the model of the vehicle, and the car plate number are provided, so the passenger can be sure it is you. However, in some cases, there...

  • Vertt Support created an article,

    I did not feel safe with the passenger

    Vertt has the goal of providing safe and comfortable rides for you and every passenger. We tend to provide security to all of Vertt’s users. That includes both drivers and passengers. As a driver...

  • Vertt Support created an article,

    Incorrect ride route

    Before starting a ride, please make sure your phone is connected to the internet, so the app can calculate the route. Sometimes, due to external factors, you may experience some issues with calcula...