Incorrect ride route

Before starting a ride, please make sure your phone is connected to the internet, so the app can calculate the route.

Sometimes, due to external factors, you may experience some issues with calculating the ride distance or route.

If the trip distance or route has been incorrectly calculated, please describe your issue and enter the details, so we can review your ride.

Please enter the location and destination of your route, as well as other details you think may be of value.

Submit a request